Why was a stop left off my routes? Reading unassigned-stop reasons

A missing stop is a decision, and the reason names it

A plan that quietly drops a stop shows up later as a customer call. Afi Planner keeps the stop visible instead, with the rule that stopped it, so “where did this order go?” becomes “which rule do I relax, or which driver do I add?”. These are the main reasons and what each points at; the app fills in your own numbers, times and driver names, so the exact words vary.

• “Too much for any van: 12 packages, the largest (Ana's) takes 10.” (or “Too heavy …” / “Too big …” in pounds or cubic feet): the order is bigger than the largest vehicle. Raise a vehicle’s capacity or split the order
• “A driver can’t reach it within its time window (7:00 AM–7:10 AM) after starting work at 7:00 AM. Have a driver start earlier, or change its window.”: no driver can arrive inside the window and still work their shift. The reason shows your own times; widen the window, start a driver earlier or add a driver
• “Address not found on the map”: the address could not be placed, so the stop was never planned. Correct the address and plan again
• “Too far to fit in a working day”: the stop is too far for any route to fit in a day. Let a driver work longer or move the stop to another day
• “Too far for the vehicles”: the stop is beyond a route’s distance limit. Raise the maximum distance in the planning setup or move the stop
• “No driver is working this day”: nobody is on the schedule for that date. Check shifts and time off
• “Didn't fit: the drivers ran out of time, and higher-priority orders went first.”: a normal order lost its place to higher-priority ones. Add a driver or hours, or raise its priority
• “Not planned yet: it was added after the last planning”: the order is new. Plan again

When your own limits are the cause

If you set route limits for the company, the reason names the limit and where to change it, so you do not have to guess. The same goes for skills.

• “Didn't fit: every route already has the most stops allowed ({max}). Raise "Max stops" in the planning setup (Rules and limits) or add a driver.” ({max} shows your number)
• “Didn't fit: routes can't be longer than the hours allowed. Raise "Max hours" in the planning setup (Rules and limits) or add a driver.”
• “Didn't fit: routes can't be longer than the distance allowed. Raise the maximum distance in the planning setup (Rules and limits) or add a driver.”
• “No driver in this plan can do: {types}. Add it to a driver’s skills, or add a driver who can.”: the order needs a skill no driver in this plan has

Fix one thing, plan again

Afi Planner is route planning and delivery management software for local delivery teams, made by Afi Labs. Read the reason, change the one thing it names (a window, a capacity, a shift, a limit, a skill, a day) and click Plan routes again. If drivers are already out, re-planning keeps the finished stops (delivered, failed, skipped) on the route of the driver who did them, in the order they were done, and drivers keep their route until you click Send updates. It does not promise that every stop fits: with tight rules some will not, and the point is that you see which and why.