Answers
Questions delivery teams ask, answered
Each answer starts with the short version, then shows how it works in Afi Planner with screenshots of the real product.
How do I add new orders after my drivers have already left?
Fit same-day orders into routes that are already on the road: Fewest changes keeps every other stop in order and on time, and the parcel is picked up at the depot first.
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How can I see exactly what happened on a delivery day, minute by minute?
Replay any delivery day: vans on their real GPS tracks, each stop at the minute it was reported, the routes as they stood after every send, and who moved an order.
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Is there one list of everything a dispatcher needs to act on during the day?
Failed deliveries, late risks, unopened routes, drivers who haven’t started, phones gone quiet and customers asking for another day, in one shared list with the next step on each item.
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Can my customers track their delivery with a live ETA and see proof of delivery?
Every order gets a tracking page: planned time, a live ETA from the driver’s GPS, the driver’s position on the way, delivery photos and a rating, in the customer’s language.
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Does the driver app work without a signal?
The Afi Planner driver app keeps the route on the phone and queues every report with its proof until the signal is back. Proof rules per company, and “leave at the door” orders need no signature.
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How do I import delivery orders from Excel or CSV without mixing up the dates?
Paste rows or drop an .xlsx or CSV file: Afi Planner shows how it read every date before importing, follows your country’s date order and flags dates that could be read two ways.
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Does Afi Planner have an API with webhooks?
A REST API to create orders, plan and dispatch routes and read ETAs and proof of delivery, with signed webhooks, idempotency keys for safe retries and a sequence number on every event.
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